Fraud Alert
Saturday, December 03, 2016
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IMPORTANT NOTICE

Please be aware, from time to time, fraudulent callers, claiming to be utility or Tara Energy employees, contact customers claiming their account is delinquent and facing disconnection unless immediate payment is made via a prepaid cash card. To add credibility, the callers often use spoofing technology that enables caller ID to display the name and number of the energy company. All customers should be on guard against these deceptive acts. 



Helpful tips:

  • Remember that anyone who has the number on a prepaid cash card has access to the funds on the card. 
  • While Tara Energy may contact customers regarding an outstanding balance, Tara Energy will never demand immediate payment by a prepaid cash card.
  • A past-due notification will always be sent on an outstanding balance.
  • Customers should never arrange payment or divulge account or personal information over the telephone unless they are certain they are speaking to an Tara Energy representative.

Anyone targeted by this scheme should not make payment. Contact local police to report the incident, and call Tara Energy with any account questions.

Consejos útiles

  • Recuerde que cualquier persona  que tenga el número de una tarjeta de prepago de efectivo, tiene acceso a los fondos en la tarjeta.
  • Tara Energy contacta sus clientes con un saldo pendiente, pero nunca exige un pago inmediato por medio de una tarjeta de pre pago.
  • Siempre se envía una notificación informándoles sobre sus pagos tardíos.
  • Los clientes nunca deben hacer algún arreglo de pago, o divulgar información personal vía telefónica al menos que tengan la certeza que están hablando con un representante de Tara Energy.
  • Cualquier persona víctima de este fraude, se les pide no realizar ningún pago. Contacte la policía local para reportar el incidente y llame a Tara Energy para cualquier duda o pregunta sobre su cuenta.
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