What to expect when a permit is required:
i. Call your city/county to obtain a permit
ii. The city/county will send someone to your residence for an inspection and permit approval
iii. Once the permit approval is complete, Just Energy will receive notification directly from the city/county and your enrollment will be processed
iv. Thereafter, you will receive a welcome package confirming your enrollment and service activation date
1. What is a Permit?
Many cities, towns and counties require that an inspection of your property is completed prior to allowing your utility to provide requested services. This may also be called a Certificate of Occupancy or Permit.
6. How does Just Energy inform me that my permit or approval is received and the service will be connected?
2. Why do I need a permit?
Many cities and counties require a permit or an approval to receive electric service to ensure the safety of the individual and his/her family who are moving into the premise.
3. How do I obtain a permit?
Contact the city or county to obtain a permit, click here for the full list of cities.
4. How long will Just Energy hold my enrollment while I work with the City on my permit?
The utility will hold your enrollment order for 20 calendar days, from the date it was received. If you are unable to obtain a permit within this time period, call Just Energy at 1-866-587-8674.
5. Do I have to take any action after inspection is complete and permit is approved?
No. Your utility will confirm to Just Energy directly and we will be able to process your enrollment. There is no action required from your end.
After we have received confirmation from your utility that required paperwork is submitted, we will process your enrollment. You will receive a welcome package from us when your enrollment order has been completed.
7. I need more information on how my city will work with me on the permit process?
Contact the city or county to obtain a permit, click here
for the full list of cities.
1. What is a switch hold and why do I have it on my account?
A Switch Hold is placed either by the utility or the current provider on the service location. This may prevent services to be switched away to a new provider or it may prevent services to be turned on for the new occupant unless the occupant moving in demonstrates adequate evidence as requested by the utility.
There are a couple of reasons why a switch-hold may be placed on your account:
2. What should I do when I have a Switch Hold on my account?
- The first reason may be that you have entered into a Deferred Payment Plan with your current provider to pay a past due amount and the current provider has placed the switch-hold on your account until your obligation has been met. The Deferred Payment Plan allows you time to pay the debt owed to the current provider and helps ensure that the debt commitment is met.
- The second reason that a switch-hold may be placed on your account is that the utility has determined that meter tampering has occurred at your location. Tampering with the TDU’s meter to benefit from unbilled electricity or service is against the law.
If you have been residing in that location, please contact your current service provider to resolve this issue.
If you are a new resident at this location, you will need to provide some additional information in order for us to process your request for electric service.
Please see below for these requirements:
- Fill out the new occupancy statement (NOS) form (link)
- Provide one of the below supporting documents:
- Copy of signed lease;
- Notarized affidavit of landlord;
- Closing documents of the property owned;
- Certificate of occupancy; or
- Utility bill in Customer’s name dated within last two months from a different premise.
Send the above documents through one of the methods mentioned below:
3. How long will it take to remove the Switch Hold?
- Email: CustomerSupport@AmigoEnergy.com
- Fax: 1-888-548-7690
4. How will I know if Switch Hold was removed and my service will be connected?
- Once the documents are received and verified, we will then submit a Switch Hold removal request to the utility for your service area.
- If we receive the form and the supporting documents within 2 PM on a business day, the result for approval or rejection of Switch Hold removal will be provided the same day by the Utility. If the documentation received after 2 PM, result will be provided the next business day.
- If Switch Hold is removed by 5 PM on the day documentation is submitted, your enrollment order will be submitted to the Utility the same day provided it's a smart meter. If it’s an analog meter, then allow 48 business hours for the enrollment order to be processed.
- We will notify via email you if Switch Hold removal is denied, please communicate with the current electricity provider to determine how the switch hold can be removed
You will receive a confirmation email from us that your request has been completed.
Meter not available at your service address
1. Why isn't there a meter at this service location?
There could be many reasons why meter is not available. Here are the most common reasons for meter not available at your property:
2. What should I do?
- Meter has been tampered with or removed
- You changed from analog to smart meter
- Or your meter has been stolen
Call the utility using the number mentioned below and let them know that your enrollment is on hold because the meter is not available.
Centerpoint Energy: 713.207.2222
There can be two outcomes when you contact your Utility:
3. How long will it take to install the new meter?
- Utility will provide you a unique number which is called ESI id
- Reactivate your location identifier (ESI)
It could take anywhere between 3 to 10 business days to work these requests. However, your utility can confirm your exact timelines.
4. How does Just Energy inform me that this issue has been resolved?
You will receive welcome package from us when your enrollment order has been completed.