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Saturday, April 4, 2020

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COVID 19 (Coronavirus) Update

At Tara Energy, we are actively monitoring the changing situation around COVID-19 and are taking measures to protect the health and safety of our employees. We understand our customers are concerned during this uncertain time and want to assure you of our commitment to providing uninterrupted quality customer service.

Because there could be longer than desired wait times to speak to an Energy Advisor, we strongly encourage you to use Tara Energy’s self-service and live agent chat options available through the My Account page here. You can also monitor your energy usage, renew or transfer your contract and access service information through the My Account page.

In the event that there is an interruption in customer service at one or more of our call centers, we want to ensure that our customers are prepared by participating in Tara Energy’s Paperless Billing and Automatic Payment programs. You can activate these programs through your My Account page.

If you would prefer to pay your bill by phone, please call our automated system: 1-866-205-1545
If you would like to sign-up for all communication and paperless billing to be sent to this email address, click here.

If you have any questions, please refer to additional articles on our FAQ page here.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention here.

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